3495Business Internships

William’s Way to Indeed: Landing the Internship of a Lifetime

William Grealy shares how he found his way as an intern at Indeed, and which new challenges he face as an Account Executive in a virtual environment.

William Grealy shares how he found his way as an intern at Indeed, and which new challenges he face as an Account Executive in a virtual environment.

My Indeedian Story

Hi! My name is William Grealy, and I am a recent graduate of Dun Laoghaire Institute Of Art Design & Technology. I am also an ex Indeedian intern and now a current Account Executive working in sales for the UK and Ireland market. I’m writing this in the hopes of giving you an insight into my journey with Indeed which started virtually from home. I hope that diving deep into my experience will shine a light on what it’s like to intern for a company like Indeed. 

Landing the internship 

A few months before summer of 2019, I applied for a number of internships. At the time I wasn’t really sure what I wanted to do when I finished college but I knew I should gain some experience as I was studying for a business degree. When I received an email from Indeed inviting me for an interview I was overjoyed. The interview process was pretty thorough; it consisted of three rounds and four interviews. This was my first corporate styled interview so I really wasn’t sure what to expect.

My first piece of advice: try not to worry or overthink, just be yourself!

A few weeks later I got a call and I had landed what felt like a once in a lifetime opportunity. 

The Internship of a lifetime 

Deciding to take on this somewhat scary and challenging internship was to gain experience in an area I was interested in but it opened up a door to meet a network of new people and develop my own personal and professional skills. 

To give you some snippets of what came next, I’ll tell you about my first couple of weeks. I’m usually a pretty outgoing kind of guy but believe me I was so nervous on my first day. Luckily the other interns and I got to experience the newly built state of the art Capital Dock Offices, an experience which was jaw dropping.

From the newest technology to free snacks and open planned offices, it really felt like the start of a good summer!

Our first week was the onboarding process, which was to prepare us for our new roles.

Though as daunting as it was, Indeed really made all the interns feel like they were full time employees, I think that was one of the highlights.

I then stepped into my new team and started my role as an account executive. Where I assisted my team in contacting clients and learning the Indeed way. The summer consisted of numerous client meetings, fun training, social events, talks from senior management and overall an amazing experience.

I think the biggest benefit for me was that I started to paint a picture of what I wanted to pursue after college and I learned a lot about myself through the internship.

What was next 

Two months later… I was on the bus home after a long day of final year college and received an email from Jacqueline Breslin an Indeed University Recruiter. I knew that they would let all interns know if they were to receive a return offer or not! A couple weeks later I accepted my full time contract with Indeed to start in September 2020 as an account executive based in Dublin. To be honest, I was so excited about rejoining such a genuine, ambitious and people-driven company. 

However, between when I accepted my offer and my start date, COVID-19 had kicked off and the virtual world began. 

When I started I was blown away by everything about Indeed. If I am being honest, it wasn’t easy, starting remotely was a challenge and it still is. I know I’m not just talking for myself when I say this past year has been a huge challenge for everyone. From when I started until now, you learn too quickly to adapt to the environment, get into a routine which suits your way of working and overcome the challenges you face. A lot of this due to all of the support you have around you at Indeed, well, virtually in our case. From the comprehensive training, to the people there, to being given absolutely everything you need to do your job to the best of your ability. I do miss the interaction with my team, meeting new people, meeting clients and everything that comes with the job but I am definitely looking forward to seeing everyone back in the office soon!! 

Parting advice 

My last piece of advice to anyone chasing a new job or internship is don’t hold back, be confident in what you do, how you speak and don’t be afraid to ask for help. If you’re lucky enough to land an opportunity at Indeed, and you’re able and willing to work hard and smart, then look no further. Life is about taking chances, if you don’t take it, how will you ever know?

To learn more about internship opportunities, click here. Or find out more about working full time at Indeed on our careers page.



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3499Business Internships

A summer intern’s journey to full time employment with Indeed

Ivan Curtis has been an Account Executive in the UK and Irish sales team since September 2020. He started his career at Indeed after a three-month summer internship in 2019, while he was a student of Business Management & Entrepreneurship at IADT.

Ivan Curtis has been an Account Executive in the UK and Irish sales team since September 2020. He started his career at Indeed after a three-month summer internship in 2019, while he was a student of Business Management & Entrepreneurship at IADT.

The area of sales sparked my interest during college so I decided to do an internship to gain a further understanding of what it’s really like to work in a B2B sales environment. 

When I found out about Indeed’s internship programme, it immediately appealed to me as I had the basic knowledge of the sales process but wanted to grow in experience. I knew that a well established technology company like Indeed was known for having great resources to help and nurture their employees with career progression. 

After a successful phone and face-to-face interview, I was delighted to hear that I had been offered an Account Executive internship for summer 2019. My experience as an intern made it an easy decision for me when I was offered a full time role with Indeed in September 2020. 

The virtual onboarding process lasted two weeks and after this I spent the following two weeks shadowing my colleagues calls/demos to get a handle of what different approaches to take when contacting clients. As part of my job, I look after a book of business filled with small to medium size companies. 

In order to provide the best support, it is key that I understand their business and identify pain points in their recruitment process. Thereafter, I can present a product solution from Indeed based on their needs and urgency to fill vacancies in their business. 

Some of the duties and responsibilities that are involved with my job on a daily basis include communicating with clients and managing admin work on our CRM system as well as creating new opportunities to work on and logging notes on each account after I speak to them to ensure I always stay on top of everything. 

From being an undergraduate last year to starting my first official sales job, I think the most surprising aspect of starting this role was how autonomous it was.

At Indeed, you are not micromanaged by directors to meet all of your objectives and KPIs; rather each account manager is given the autonomy to freely manage their day-to-day business in whatever way suits them, with all reps having the same mission of helping people get jobs. 

At the same time, I have always had full support from my team leaders, directors and senior directors as well as my fellow colleagues who have never shied away from helping me during my ramping period.

Some of the most important skills that I use on a day-to-day basis for my job include; communication, discovering, active listening, empathy and objection handling. 

All of these skills are key to a sales role as it allows you to build a rapport with your client, discover more about their challenges and show the client that you care about solving these issues by helping them with a solution with our products. 

So far, the most rewarding part of my job is when you find out that a client of yours has gone on to successfully hire a jobseeker after taking on your advice and strategy to go about making this hire… and the bonuses are pretty appealing also! 

But if I were to pick one of the most challenging parts of my job, it would be churn. Churn happens when one of your spending clients ceases using our products. 

When this happens, our job is to reach out to them to understand what happened and to identify whether or not a campaign performed badly. Our job is then to rectify this by recommending changes to the setup with the main goal of acquiring them back on as a spender and ensuring they make their hires. 

My advice to any students looking to start a career in sales is to take the opportunity to complete an internship in this area whilst you are in college. 

This will give you the chance to build as much knowledge as possible over a short period of time and will also give you a chance to find out if this is what you would like to continue doing. 

When preparing for interviews for a sales role, my advice for students would be to research the company you are interviewing for and learn about their work culture and products. As well as this, I would also recommend studying the sales cycle to show the interviewer that you have basic knowledge of how the sales process works in a B2B sales environment. 

After this, asking your interviewer questions about the role will show them that you are truly interested in the job. 

To learn more about internship opportunities, click here. Or find out more about working full time at Indeed on our careers page.



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3482Tech Internships

Virtual Onboarding: Life as a new graduate at Indeed Singapore

Ashley Chan, a Software Engineer based in Singapore, shares his 2-month experience from the interview, virtual onboarding and how life has been as a new graduate since he joined.

Ashley Chan graduated from the National Technological University in Singapore at the end of 2020 with a degree in Computer Engineering. As a Software Engineer, he shares his 2-month experience from the interview, virtual onboarding and how it has been since he joined the company.

Before joining Indeed

I found out about the opportunity from my school’s career office and applied through Indeed’s career website. Soon after, I was invited to attend a career talk hosted by Indeed to find out more about the company and the position I was applying for.

The first round of interviews was conducted by Karat which primarily aimed to evaluate the candidate’s technical skills and coding abilities. Following that, I was invited to the second round of interviews which was a virtual on-site of four rounds ranging from whiteboard sessions to code walkthroughs. 

Overall, it was a smooth experience! My recruiter provided me with sufficient information at each step of the interview process.

In the beginning, I thought it would be a challenge to get onboarded remotely but it has been a smooth and streamlined process thus far. 

Despite there only being a two-week gap between accepting Indeed’s offer and my official start date, there were no administrative issues and my IT equipment as well as my new hire welcome pack was delivered right on time!

In addition to getting an awesome welcome pack, Indeed also provided me with the option to request for additional home office equipment to enhance my productivity. This ranged from work monitors to noise cancelling headphones which were also swiftly delivered to me within a week. 

This allowed me to set up my home office environment and comfortably transition into my new remote work career. 

Day 1 at Indeed

My first day consisted almost entirely of Zoom calls, ranging from meetings with the IT team to getting my laptop and account set up, to new hire orientation with the Employee Experience team. 

These calls were extremely helpful in getting information and meeting the right people as a new Indeedian. 

Subsequently, I was introduced to my team. Although team introductions felt less ‘personal’ due to the nature of conducting them over a screen (I would much rather be in an office where I can meet them in person and hear background chatter any day!), I appreciated how welcoming everyone in the team was in ensuring that I did not feel left out. 

My experience working at Indeed

Indeed, as a tech company, is known for its strong engineering culture and challenging problems to solve. 

Over here, I’ve been able to contribute to products with real and meaningful impact, while helping to contribute to Indeed’s mission of helping all people get jobs in my own unique way. 

Also, I am able to work and collaborate with a tight-knit community of like-minded colleagues at Indeed, whom I am both able to learn from, as well as share my insights with comfortably. 

In fact, during my interviews with Indeed, I still vividly remember how every single interviewer unanimously agreed that one of their favourite parts about Indeed is the open culture and how well they treat their employees, which convinced me that Indeed would be a great place for me to work at!

My favourite part of working at Indeed is that the company does not view me as just another employee, and values me as an individual. Within my first few weeks here, I was already exposed to a myriad of benefits ranging from the open PTO policy to the thorough remote onboarding process, as well as the generous WFH stipend. 

I feel that Indeed is dedicated towards setting me up for success by ensuring that I am provided with ample learning and mentorship opportunities to grow as an engineer.

My struggles and how I’ve overcome them

Everything has been new to me, including remote working. For me, the greatest obstacle was getting simple questions answered. Unfortunately, that is no longer just asking the person sitting next to me. 

As someone who sometimes finds it difficult to ask others for help due to the (irrational) fear I am bothering them, I had to constantly remind myself: to be more proactive and to strike a comfortable balance between being independent by figuring things out on my own, and requesting for help from more experienced team members. 

I found it helpful to collate multiple questions before reaching out instead of trickling questions down, and scheduling Zoom meetings to resolve more complex and pressing issues.

What I’ve learnt

My biggest takeaway so far has been learning how to multitask in a more efficient manner.

In a short span of two months, I have been tasked to work on tickets spanning multiple different projects owned by the team. This encouraged me to quickly grasp basic information about new projects so that I’m able to start being productive in a shorter amount of time. 

Hitting the virtual gong as I complete my ‘gong project’ 

Every new engineer to Indeed has to complete a ‘gong project’, and for me, I had to set up my development environment, learn about the codebase and close an engineering ticket within my first week. 

My advice to new graduates

Don’t give up and start preparing early! 

Technical interviews are known to be a rather gruelling process which can entail a wide range of Computer Science knowledge ranging from algorithms to language trivia. However, it is a well documented process and there are more than enough resources available online which can accelerate your preparation. 

It also helps to identify what each company is looking out for during its interview process and tailor your preparation accordingly. 

Ultimately, interviews are a two-way process; they aren’t merely for the company to evaluate you, but also an opportunity for you to see if the company is a good fit for you, so it is crucial to come prepared with relevant questions.

To learn more about how Indeed supports interns and graduate hires, read our University blog hereYou can also read more about life #insideindeed on our culture blog.



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3477Career Advice

Need a resume? Here’s how to use the WHO Method

Steve Marks is University Recruiter at Indeed. With a passion for making the early career search a little less scary, Steve has traveled to colleges and universities across the country to provide guidance and assistants to students and faculty. Here, he shares the WHO Method to help new jobseekers struggling with building a resume. 

Steve Marks is University Recruiter at Indeed. Steve has spent nearly a decade in the entertainment industry, where he helped students get jobs and reach their potential in Art, Technology and Business. With a passion for making the early career search a little less scary, Steve has traveled to colleges and universities across the country to provide guidance and assistants to students and faculty. Here, he shares the WHO Method to help new jobseekers struggling with building a resume. 

When creating resume bullets, most jobseekers are putting only a brief summary of the job requirements and duties under their experience. While this is helpful, as a jobseeker you are likely to be applying alongside others with similar job experience and skill sets. So how do you differentiate yourself and your amazing abilities from everyone else?

One easy way to approach bullet building is by using the WHO Method. WHO is a simple acronym to think about when you are building, adding or removing resume bullets. To use WHO, just ask yourself if the bullet you’ve created contains the following:  

W – WHAT did you do (this is the specific task or job you completed) 

H – HOW did you do it (this can either be a technical skill, like software or machinery…but it can also be SOFT skills, which will go far to tell us how you specifically approached your job) 

O – OUTCOME — What was the positive outcome that resulted from you doing the job the way you did? This can be a quantifiable outcome, such as increasing revenue or decreasing time in a process, but it can also be Environmental, or just how you contributed positively to the team. 

Once you evaluate your bullets from a WHO perspective, you’ll find that you can say a lot more about yourself and your eligibility for a role than you can with just a simple description.

So, let’s use the WHO method! 

W – What did you do?  

Okay, so you’ve told me about the job requirements/day-to-day activities already, that’s great!  In these instances, volume and other contextual information can be helpful. Telling me how many people your project affected or the size of the team you worked on tells me what type of professional environment you’re used to.

If you find that adding context makes things too long, see if there are specific things you’re listing about the job that are unnecessary. You can always condense! 

H – How did you do it?  

Well, in some instances there may be industry standard software that will help in a job. This won’t always be the case, or in some cases maybe you’ve already displayed your proficiency with those skills. When that happens, you can also talk about Soft Skills that you use for this task. Many job descriptions will list desired soft skills specifically, but for most jobs, things like “organization”, “time management”, “attention to detail” and “communication” are important to any role. This is great! Identifying 1-2 hard or soft skills per bullett and adding them to our WHAT statement, we’re now two-thirds of the way done, with you telling me What you did and How you did it.

That’s awesome! Now I see what you’ve done, but I also see the skills you are identifying in action rather than sitting in a list somewhere. Now, even if I don’t need someone to do exactly what you did in your previous role, I know what types of skills you’d apply to other projects as well. This may not guarantee you move forward, but it’s going to give your recruiter more to work with.

But remember, we want to know why you are the BEST person for this job, so don’t be afraid to pepper in some strong positive words! Tell me you have “great organization” or how you accomplished something “using clear communication”.

Now we’re getting somewhere! 

O – What was the outcome?

Maybe in a job like this you have done something that improved a process directly. This is a quantifiable outcome. Do you know how much time you saved? If the job you did saved money or made money for the company? If the answer is yes, these are great things to tell us!

But if you don’t know the numbers? You can still tell me about it environmentally. How did the way you did your job affect those around you? Did things get done on time? Without error? These are environmental outcomes! And ones to be proud of! 

Look at that! You now have a bullet that tells me WHAT you specifically did in your job (with context and scope), HOW you specifically did that job and what resources you used to accomplish it, and finally what the OUTCOME was, demonstrating how you used those skills effectively and the positive impact they had on those around you. 

Make sure you’re looking at job descriptions that you’re interested in as well. Let companies tell you what they want! And as long as you’re being truthful, plug it in to demonstrate that you are who they’re looking for! 

To close, here’s an example of a non-WHO bullet that recruiters will often come across:

  • Took orders from customers.

And here’s an example of that same bullet with context provided by the WHO method:

  • Took upwards of 100 orders daily using clear communication and excellent time management, resulting in a 30% increase in customer satisfaction survey results.

Learn what it’s like to be a part of our new grad programs such as Indeed University, here. For all available career opportunities #insideindeed, click on our career page now.



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3473Career Advice

Indeed Career Guide for University Students

Christina is a University Recruiter based on the East Coast. In this blog, she shares how to navigate Indeed's Career Guide as a student, and how to land your dream job at Indeed after graduation. 

Christina Rippo is a University Recruiter based on the East Coast. She graduated with a Bachelor’s Degree in Human Development from the University of Connecticut, and has been with Indeed for close to six years. In this blog, she shares how to navigate Indeed’s Career Guide as a student, and how to land your dream job at Indeed after graduation. 

As a student, have you ever wished you had all of the career advice at your fingertips? Well, look no further than Indeed’s Career Guide!

We have advice on a variety of topics including interviewing tips, resume and cover letter writing, salary negotiation and career planning.

Let’s break down the most common sections of the career guide for University students and how to best use these to your advantage. Check out the New Graduate’s guide to job search!

The first step to job searching is creating your resume, while this can be seen as a daunting task, there are a lot of resources available to get you started. Focus on content first and worry about formatting later!

Below are specific articles that will assist you in starting your resume. 

A few key highlights about resume writing; start with a rough draft of your work experience, activities, and academic accomplishments. Once you have all of your information ready to go, you can piece it together in a simple way that will flow nicely and be readable to recruiters. 

You will also want to include any key softwares or programs you are familiar with or learning in your courses.

Applying to roles will also sometimes require a cover letter. The best way to prepare is to have a draft that you can then customize depending on the job you are applying for. 

Click through to see available resources

Your cover letter is a chance to showcase your experience that is not necessarily elaborated on your resume. Having a few core accomplishments written out will assist you with tailoring them to how you meet the requirements of the role itself. Below are some helpful articles to assist with cover letter writing!

After your application, you may be contacted by a recruiter to interview for the position!

Before the interview, you should prepare yourself with answers to common interview questions, questions  about the company and role, as well as be ready to speak to your accomplishments and how you would be a great fit for the role and the team.

A few main interview questions to prep for are:

  • What interests you about this job?
  • Why do you want to work at this company?
  • What skills do you feel you can bring to this role?

These are fundamental questions that you should be prepared to answer in an interview whether it is a phone screen or an in person or virtual interview with the team. 

Other questions you may want to ask in the interview are:

  • How is performance measured in this role?
  • What are the biggest challenges the team is currently facing?
  • Can you describe the team dynamic? 

Following the interview, be sure to follow up with a thank you email to your interviewer. In your email, you will want to include a note of appreciation, a specific example of your qualifications and how it relates back to your conversation, and closing statement regarding next steps. Be sure to check out:

Learn what it’s like to be a part of our new grad programs such as Indeed University, here. For all available career opportunities #insideindeed, click on our career page now.



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